Our refund and revision rules are designed to be clear before work begins, especially for CV writing, LinkedIn optimization, cover letters and interview coaching in Kenya.
We confirm the package, deliverables, price and expected timeline before writing starts.
Revision requests are handled within the confirmed brief and package revision window.
If a paid service cannot be started or delivered as agreed, we review the case and agree the fair next step.
Before payment
We recommend that clients share their current CV, target role, job advert or LinkedIn profile before payment so the correct package can be confirmed. Payment should only be made after the service scope, price and expected delivery timeline are clear.
Revision policy
Revisions are available where the requested changes relate to the original confirmed brief. Examples include correcting factual details, improving wording, adjusting emphasis for a target role or refining formatting. Major changes to a new job target, new career direction or additional document may be treated as a new scope.
Refund policy
Because CV writing and career documents involve professional time, research and writing work, refunds are assessed based on project status. If work has not started, a refund or service credit may be considered. If work has started or drafts have been delivered, revision support is usually the first remedy.
Late or incomplete information
Delivery timelines depend on receiving the information needed to complete the work. Delays caused by missing CV details, unclear career history or late client feedback may affect delivery time.
How to request a revision or refund review
Email info@jobexpertsinkenya.co.ke or WhatsApp +254 714 673 540 with your name, service, payment reference and the specific issue you want reviewed.