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Privacy Policy

Your privacy matters to us. Here's how we handle your information.

Last updated: April 2026

1. Who We Are

Job Experts in Kenya ("we," "us," or "our") is a professional CV writing agency based in Westlands, Nairobi, Kenya. We operate the website jobexpertsinkenya.co.ke and provide CV writing, cover letter writing, LinkedIn profile optimization, and career coaching services.

Contact: hello@jobexpertsinkenya.co.ke · +254 714 673 540

2. Information We Collect

We collect information that you voluntarily provide to us when using our services:

  • Personal details: Name, email address, phone number
  • Career information: Work history, education, skills, career goals — provided for the purpose of writing your CV
  • Payment information: M-Pesa transaction details, bank transfer confirmations (we do not store full payment card numbers)
  • Communication data: Messages sent via WhatsApp, email, or our contact form

We may also automatically collect basic website usage data such as browser type, device type, and pages visited. We use Google Analytics 4 (Google LLC, USA) to collect anonymised usage statistics. Google Analytics sets cookies (_ga, _gid) to distinguish users and sessions. Data is processed under Google's Privacy Policy at policies.google.com/privacy.

Contact form submissions are temporarily logged on our server to allow our team to respond to enquiries. These logs contain your name, email, phone number, and message, and are accessible only to authorised staff.

3. How We Use Your Information

We use your personal information solely for the following purposes:

  • To create, deliver, and revise your CV, cover letter, or LinkedIn profile
  • To communicate with you about your order and provide customer support
  • To process payments for our services
  • To send you relevant updates about your order status
  • To improve our services based on aggregated, anonymized usage data

We will never use your personal or career information for any purpose other than delivering the services you requested, unless you give us explicit written consent.

4. How We Protect Your Information

We take the security of your data seriously:

  • All career documents and personal details are stored securely and accessed only by the assigned writer and quality reviewer
  • We use encrypted communication channels (WhatsApp personal messaging uses end-to-end encryption; email communication uses TLS in transit)
  • Payment processing is handled through trusted providers (M-Pesa/Safaricom, bank systems)
  • We do not store sensitive payment details on our servers

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. Period.

We may share your information only in these limited cases:

  • With our writing team: Your assigned CV writer and quality reviewer need your career details to do their job
  • Legal obligations: If required by Kenyan law, a court order, or government regulation
  • With your consent: If you explicitly ask us to share your information with a specific party

6. Data Retention

We retain your career documents and personal details for 12 months after your last order, so we can assist with revisions or updates. After this period, your data is securely deleted from our systems.

You may request earlier deletion at any time by contacting us at hello@jobexpertsinkenya.co.ke.

7. Your Rights

Under the Kenya Data Protection Act (2019), you have the right to:

  • Access your personal data held by us
  • Correct any inaccurate information
  • Delete your personal data from our records
  • Object to the processing of your data for specific purposes
  • Receive a copy of your data in a portable format

To exercise any of these rights, contact us at hello@jobexpertsinkenya.co.ke or WhatsApp +254 714 673 540. We will respond within 14 business days.

8. Cookies & Analytics

Our website uses cookies for the following purposes:

  • Analytics: Google Analytics 4 sets _ga and _gid cookies to collect anonymised usage data (pages visited, session duration, device type). This data helps us understand how visitors use the site.
  • Functionality: Our admin panel uses session cookies for authentication. These are not set for regular visitors.

We do not use advertising cookies or third-party retargeting pixels. You can disable or delete cookies at any time in your browser settings. Disabling analytics cookies will not affect your ability to use the site.

9. Third-Party Links

Our website may contain links to external sites (e.g., WhatsApp, LinkedIn, social media platforms). We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Significant changes will be communicated to active clients via email or WhatsApp.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out: